Globitel
Details
Overview
Since 1996
Globitel is a leading telecom and contact center solutions provider, founded in 1996 with commitment to technology innovation. Since its inception, Globitel has been providing advanced soft...Read more
Since 1996
Globitel is a leading telecom and contact center solutions provider, founded in 1996 with commitment to technology innovation. Since its inception, Globitel has been providing advanced software solutions and high quality products to customers in various vertical industries including telecom service providers, financial service providers, contact centers, government, education, and healthcare.
Customization and Flexibility
Globitel prides itself for its ability to customize its solutions and products to the local and regional needs of each of its customers; this covers a wide variety of products in roaming, VAS, workforce optimization and customer experience, all of which are backed by expert technical skills and professional services.
Mission
Globitel continues to follow its mission in becoming the best partner for contact centers and telecom operators, while continuing to embrace innovative technological developments in the telecommunication sector and being involved in setting new industry standards.
Global Presence
Globitel has offices in Jordan, Saudi Arabia, UAE, Iraq, and Egypt. And through a network partners, we serve more than 30 countries, over 5000 organizations, and 500 million end customers.
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• Banks: Arab Bank - Al Rajhi Bank - Ahli Bank - Capital Bank - Al-Inma Bank - Bank Al-Bilad
• Contact Centers: Crystel Call - Extensya - Majorel - Saudi Call
• Government: PSD - Ministry of Finance - Saudi Navy - NWC
• Private Sector: Abdul Latif Jameel - Fly-in - Samaco
• Airlines: Qatar Airways - Royal Jordanian
• Hotels: Grand Hyaat - Crown Plaza - Intercontinental
Customer Experience
- Software Development
- Custom Software Development
A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a...Read more
A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
SpeechLog Suite for call centers includes Call Recording, Quality Assurance, Retail Quality Management, Speech Analytics, Social Media Management, Back Office Management, Survey Management Software, and Globitel Connect; a virtual contact point.
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
Globitel Performance Management Platform provides a single, standardized framework for efficiently tracking, managing, and improving individual and team performance across your enterprise, from contact centers and branches to back-office operations. Globitel’s Performance Management Platform was granted mobility through the WFO App.
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Roaming Solutions
- Software Development
- Custom Software Development
Our top-of-the-line roaming solutions have been serving some of the biggest telecom companies in the region. The solutions include Roam Analyze to gather analytics and profile roamers, a Roaming Assistant module, VIP Roaming Quality Assurance for VIP roamers, Intelligent Traffic Steering, and more.
